Grievance Redressal
Compliance under Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
1. Grievance Redressal Mechanism
As an responsible digital news publisher, BCN Network (Bengal Chronicle Network) values editorial integrity and transparency. In accordance with Rule 11(2)(a) of the Information Technology Rules, 2021, BCN has set up a robust grievance redressal cell for addressing reader complaints related to the content published on our website.
2. Grievance Officer Details
For filing complaints or raising grievances regarding any content published on BCN Network, please contact our designated Grievance Officer:
Grievance Officer: Mr. Ankan Kar
Entity: BCN Network (Bengal Chronicle Network)
Address: BCN Network Grievance Cell, West Bengal, India
Email: grievance@bcnnetwork.in
3. Complaint Submission Process
To enable a swift resolution, all complaints must contain the following specific details:
- Full Name & Contact Details: Name, address, phone number, and email of the complainant.
- Target Article URL: The exact link to the news article, video, or post being contested.
- Nature of Grievance: Specific grounds of objection, referencing the Code of Ethics violated (e.g., factual error, defamation, copyright issues).
- Supporting Evidence: Any documents, screenshots, or reference links that support the claim of error or violation.
4. Resolution Timelines
In absolute compliance with the IT Rules 2021:
- Acknowledgment: All complaints received via email will be formally acknowledged within twenty-four (24) hours of receipt, accompanied by a unique complaint tracking number.
- Redressal/Resolution: The Grievance Officer will examine the issue, consult the editorial board if required, and deliver a formal response or resolution within fifteen (15) days from the acknowledgment date.
5. Escalation Process
If you are not satisfied with the decision or resolution offered by our Grievance Officer, you may escalate the grievance to the Self-Regulatory Body of which BCN Network is a member, or approach the Ministry of Information and Broadcasting (MIB), Government of India, for further redressal.